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KOEL Kiosk: Transparency and Simplicity in Every Stitch

FAQ

 

Questions & Answers

  • Your membership gives you access to:

    • Full library of xxclusive KOEL Stories featuring makers, trends, and inspiration and patterns.

    • A curated library of patterns and templates for knitting, crochet, weaving, punch needle, and embroidery.

    • Step-by-step tutorials and guides to help you learn or improve your craft.

    • Tips on tools, yarn shops, and even dyeing your own yarn.

  • Yes, KOEL KIOSK is a fully digital platform. You can read, watch, and download patterns anytime from your desktop, tablet, or phone.

  • Yes, you can access our digital magazine on various devices including smartphones, tablets, laptops, and desktop computers. Simply log in to your account from any compatible device to enjoy our content wherever you go.

  • We release fresh KOEL Stories, patterns, and tutorials every week. Subscribing ensures you always have the newest inspiration at your fingertips.

  • Yes, you can cancel anytime. Simply go to your account settings, click on the Orders button, and select Cancel Subscription.

  • You can purchase a membership as a gift by buying our special Membership Gift Card. Just follow this link to get started! 🎁

  • Yes, we offer a free Sneak Peek for new members. Sign up with your email and get access to some free Special KOEL Stories.

  • KOEL is for everyone. Our patterns and tutorials are designed with both beginners and seasoned makers in mind. Even if you’ve never worked with yarn before, you’ll discover beautiful, simple projects to start with.

  • Becoming a member is easy! Simply look for the "Sign Up" or "Join Now" button. Follow the prompts to create an account and choose a membership plan that suits your preferences.

  • Yes , you can download the pattern charts. Stories and other content remain online-only.

  • We welcome contributions from our members! If you have a passion for yarn and would like to share your expertise or experiences with our community, please reach out to us via email kiosk@koel-magazine.com. We'd love to hear from you and potentially feature your work in KOEL.

  • If you have any questions, concerns, or technical issues, our customer support team is here to help. You can reach us through the contact form on our website or by sending an email to kiosk@koel-magazine.com. We strive to respond to all inquiries promptly and provide assistance whenever needed.

  • We respect your privacy. Your data is only used to send newsletters, reminders, or KOEL updates. Nothing else.

  • Tap the menu icon (top right), select Login, and enter your email address and password. That’s it.

  • On the login page, tap Forgot Password, enter your email, and you’ll receive a link to reset it. Use your new password to access your account.

  • Log in with your email and password, and your entire KOEL KIOSK library will be waiting for you.

  • Running the KIOSK platform is costly, and ads help us keep subscription fees affordable. Thanks for understanding

  • We accept all major credit cards. 

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  • Advertise with KOEL Kiosk and reach our vibrant community of modern fiber arts enthusiasts!

    Whether you're interested in showcasing your brand through eye-catching ad banners or engaging advertorials, we offer tailored advertising solutions to suit your needs.

    Our website and app provide a prime location for promoting your products, services, or events to an audience passionate about all things yarn and crafting.


    To inquire about advertising opportunities, including rates, specifications, and available placements, please contact our advertising team at contact@koel-magazine.com. Let us help you connect with our dedicated readership and elevate your brand within the textile and fiber crafts community.

    CONTACT

  • Unlock a world of creativity and inspiration with KOEL Kiosk membership! It’s like flipping through a magazine. As a member, you gain exclusive access to all stories and content on our website and KOEL app, including our blog and tutorials, providing you with a treasure trove of resources to fuel your passion for fiber arts.
    Enjoy unlimited browsing and reading privileges. Create your favorite lists or search by category. Patterns are PDF files you can download and print.


    Whether you're a seasoned crafter seeking fresh ideas or a newcomer eager to explore the world of textile crafts, KOEL Kiosk membership provides you with everything you need to unleash your creativity.

    New stories and patterns will be added regularly during your membership. They'll be announced in our newsletter and blog.

    What are you waiting for? Start crafting today!

    For just USD 4.- a month, enjoy inspiring yarn stories and exclusive patterns. Give yourself the gift of quality time and a relaxing creative escape. »

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Colorful felted wool balls in a glass container with stacked pastel-colored yarn skeins beside it.

  • KOEL Content Provider FZE is the data controller, hereinafter “KOEL”.

    Contacts details: contact@koel-magazine.com

    KOEL handles all personal data in accordance with applicable personal data laws. KOEL concludes agreements with customers and suppliers on the purchase and sale of various services and products. When a customer purchases KOEL’s services or products, and provides personal data, the customer also consents to the processing of their personal data by KOEL in accordance with the purpose for which the data was provided. This same applies to any personal data provided to KOEL by suppliers. Such data is collected by KOEL when a customer purchases services/products, or when suppliers provide products or services to KOEL, primarily through e-commerce transactions, social media, e-mail, newsletter subscriptions or publicly available information.

    KOEL typically collects the following personal data:

    • Name, address, telephone number, e-mail address, date of birth and other common non-sensitive personal data.

    • Payment card data.

    • Purchase or supplier history.

    • The use of e-commerce discount codes.

    • Data from customer surveys, subscriptions or newsletters.

    • Data from newsletter or social media competitions.

    • Data from KOEL social media and other digital platforms.

    • Data about a customer’s or supplier’s company and contact persons.

    Customers/suppliers have the following rights in respect of their personal data:

    • Access to personal data and request a copy of such information.

    • Request correction and updating of personal data.

    • Demand the deletion of personal data, subject to law. 

    • Withdraw a consent to process personal data, subject to law.

    KOEL reserves the right to reject any requests in respect of processing personal data which are of a harassing or repetitive nature, which require disproportionate technical measures, which impact the protection of other customers’ or suppliers’ personal data, or where it would be disproportionately resource-demanding or highly complicated to accommodate the request.

    KOEL protects personal data from unauthorized disclosure. Only KOEL persons/employees who require access to the personal data in connection with their job function have access to this data. In some cases, KOEL may be required by law or by the order of a public authority to transfer personal data.

    KOEL uses cookies. A cookie is a small text file which the browser stores on your computer. It is not a program and cannot contain a virus. Cookies are used for personal settings, website functionality and targeted marketing. In your browser you can delete cookies, block cookies, or set the browser to request your permission to accept cookies.

    Changes to this policy will be added as required.

    KOEL Content Provider FZE, 2024

  • Terms and Conditions for KOEL KIOSK

These

    Terms and Conditions (“Terms”) govern your purchase and use of digital publications (“Publications”) from KOEL KIOSK (“Website”), operated by KOEL Content Provider FZE. By accessing or purchasing Publications from our Website, you agree to abide by these Terms. Please read them carefully before making any purchase.


    1. Intellectual Property



    All Publications available on our Website are protected by copyright laws and other intellectual property rights. Your purchase grants you a limited, non-exclusive, and non-transferable right to access and use the purchased Publication for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works based on the Publications without prior written consent from KOEL Content Provider FZE.



    2. Purchase and Payment



    2.1. By purchasing a Publication, you agree to pay the specified price listed on our Website at the time of purchase. All prices are in United States Dollars or US$ and inclusive of applicable taxes, unless otherwise stated.



    2.2. Payment can be made using the available payment methods accepted on our Website. You agree to provide accurate and complete payment information and authorize us to charge the total amount to your selected payment method.



    3. Delivery and Access



    3.1. Upon successful completion of your purchase, you will receive access to the purchased Publication through downloadable files or online access, as specified on our Website.



    3.2. We will make reasonable efforts to ensure uninterrupted access to the purchased Publication. However, we do not guarantee continuous availability and reserve the right to modify, suspend, or discontinue access to the Publication at any time without prior notice.

4. Refunds and Cancellations

4.1. All sales of Publications are final and non-refundable, except as required by applicable law.

4.2. In the event of technical issues or errors with the purchased Publication, please contact our customer support team for assistance.



    5. Privacy Policy



    5.1. Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and disclose your personal information in relation to your purchase and use of Publications.



    6. Limitation of Liability



    6.1. To the fullest extent permitted by law, KOEL Content Provider FZE and its affiliates, officers, directors, shareholders or employees shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your purchase or use of Publications, including but not limited to lost profits, data loss, or interruption of business.



    7. Governing Law



    7.1. These Terms shall be governed by and construed in accordance with the laws of England. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in England.



    8. Changes to Terms



    8.1. KOEL Content Provider FZE reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review these Terms periodically for updates.

By purchasing and using Publications from our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and any updates or modifications thereto. If you do not agree to these Terms, please do not make any purchases or access Publications from our Website.

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